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WE ARE LISTENING!
+65 6589 8398
With over a decade of technical experience in installation and servicing of ceiling fans, we work with precision and trust. Our warranty covers a year on site, 2 years on parts and 10 years on motor.
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Warranty Registration
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1) AGREEMENT INFORMATION We will provide services and support for products sold only by our respective partners and authorised distributors listed in Section 3 in Singapore. WARRANTY IS ONLY VALID FOR PURCHASE FROM OUR AUTHORIZED DEALERS PARTNERSHIPS (CLAUSE AFH - 1815) We will only provide services and support for products sold by our respective partners in Singapore to businesses and customers who wish to be serviced directly to us. Our first level of service and support of off-site troubleshooting includes: - Email response to customers. - Technical troubleshooting and solving at our service centre. Our Second level of service and support of on-site troubleshooting includes: - On-site visit troubleshooting may be subjected to additional charges. - Repairs for warranty products only at our service centre. 2) WARRANTY INFORMATION We warranty that should our products by our partners prove to be defective by reason only of faulty workmanship or material, we will arrange for repair, or at our option, replacements of the defective parts or materials on condition that: - This Warranty is valid in Singapore only. (Warranty is only valid with original invoice.) - This warranty is only applicable to the original purchaser and shall not be transferrable, negotiable, or assigned to any third party. - The Original Invoice / Certificate and the purchased receipt must be presented to our service staff when requesting for warranty service / repair. The warranty shall immediately cease and become void if the appliance is found to have been tampered, modified, serial number defaced, removed, or repaired by an unauthorised person. Our decision on all questions relating to complaints as to defects either of workmanship or material shall be conclusive and the buyer shall agree to abide by such a decision. Any unit or defective parts which has been replaced shall become our property. For industrial commercial usage, spare parts of our products will be under warranty for only one year. No other warranty either verbal or written is allowed. Proof of postage is not proof of delivery. The warranty is considered null and void if our product is not installed together with our recommended accessories (eg. fan bracket above centre panel / false ceiling). Scratches, dents, cracks, noises, balancing of fan, control switch, power point, and power plug are not covered under warranty. Fan balancing issues should be covered by installers This warranty is not responsible for any fan balancing issues. 3) LIMITATIONS AND EXCLUSIONS OF WARRANTY We will only provide services and support for products sold by our respective partners in Singapore to businesses and customers who wish to be serviced directly to us. This warranty shall be subjected to the following limitations and exclusions. - Malfunctions or damages resulting from acts of god, fire, civil unrest, and /or accidents. - Defects from using wrong electrical supply/voltage/frequency and / or consequential damage by negligence and /or abuse. - Scratches, corrosion, rust, color, deterioration and stains. - Knobs, ballasts, light bulbs, light tubes, batteries and pull chain. - Normal wear and tear. - Faulty installation or mishandling. - Installation above 10ft high. - Obstruction caused to access electrical parts / product. - Use any other than in accordance to instructions provided. - External connection, parts or installation. - Knobs, LED, plastic panel, shower head, soap dish and other accessories that comes with the heater. - Leakages causing damages to false ceiling/furniture/equipment (eg. ceiling board / false ceiling) Transportation fee minimum S$35.00, On site service charge S$15.00 per unit. All prices stated subject to GST. Transportation fee min. S$35.00 On Site Service – Charge : S$ 15.00 per unit ( Ceiling Fans & Instant Heaters) On Site Service – Charge: S$180.00 per unit (Storage Heaters) All prices stated subject to GST We reserve the right to amend Terms and Conditions without further notice. LIST OF AUTHORISED DEALERSHIPS / PARTNERSHIPS (SINGAPORE REGION) 168 TRADING 3T LIGHTING 4 K HOME TECH PTE LTD A & S LIGHTING PTE LTD A F LIGHTING HOUSE A LIGHTING ENTERPRISE A P TRADING LLP AD.I WRSK STUDIO PTE LTD AERAHAUS FANS PTE LTD AIR WINGS INDUSTRIES PTE LTD ALASKA FAN HOUSE PTE LTD ALTERRA DESIGN PTE LTD AMASCO INDUSTRIES PTE LTD ARC LIGHT HOUSE PTE LTD ARCHLIGHT ARTILUX PTE LTD AURORA LIGHTING HOUSE PTE LTD AVE AVENUE PTE LTD AZORA LIGHTING PTE LTD BACERA PTE LTD BEDOK CENTRE ELECTRICAL CO BEST TECH ELECTRICAL PTE LTD BL SINGAPORE LIGHTING BLISSLITE GALLERY CATALINA LIGHTING PTE LED CHAN HUAT LIGHTING (S) PTE LTD CHELSEA LIGHTING CHOONG YING PTE LTD CLOUD LED PTE LTD DAVID HARDWAVE AND ELECTRICAL DECOR SINGAPORE PTE LTD DECOR FAN SINGAPORE DECOR FAN SEA DK LIGHTING E.S. ELECTROMART SUPERSTORE EDISON LIGHTING HOUSE EVERPROS MARKETING EVERYDAY LIGHTS EWAREHOUSE EXTREME LIGHTING PTE LTD EZZE GALLERIA PTE LTD FOCUS DE LIGHTINGS FOONG LOONG PHOTO PTE LTD GHEE HENG HARDWARE & ENGRG CO PTE LTD GLAMOUR HOUSE LIGHTING PTE LTD HAIKEL LIGHTING HERITAGE BATHROOM GALLERY HO2 DESIGN AND CONSTRUCTION PTE LTD HOCK GUAN ELECTRICAL TRADING CO. HODAKA LIGHTING PTE LTD HOE KEE HARDWARE PTE LTD HOME OF LIGHT PTE LTD HOMEONE EURO TRADING PTE LTD HONG HWA HARDWARE HOON HOE BROS RENOVATION & TRADING HORME HARDWARE PTE LTD HRD PROFESSIONAL HANDYMAN PTE LTD HUPFARRI HARDWARE PTE LTD IDEAL MERCHANDISE PTE LTD IDEAL PROJECT PTE LTD IDEALUX PTE LTD I-LITE ILLUM LIGHTING iLUX LIGHTING PTE LTD ION LIGHTING PTE LTD ITALU COLLECTION KAH HO HOUSEHOLD & HARDWARE SUPPLY KATONG FAN SHOP KER LEE TRADING KESSLER HOME FURNISHINGS KIAN SHEN TRADING & PLUMBING SERVICES KIM SAN LIGHTING & ELECT ENGRG KIM TECH ELECTRICAL ENGINEERING KIM TOU ELECTRIC CO. KINGSLIGHT PTE LTD KLISSS PTE LTD KONG HOCK T.V. ELECTRIC CO. KONG TAI ELECTRICAL TRADING L & H LIGHTING LBS LIGHTS & BATHROOM SOLUTIONS PTE LTD LIAN ENG ELECTRIC CO LIAN THONG LIGHTING LICIO LIGHTING TRADING LIGHT CONNECTION PTE LTD LIGHT MAKERS PTE LTD LIGHT N BATHROOM SOLUTIONS PTE LTD LIGHT PHASE (S) PTE LTD LIGHT SOURCE PTE LTD LIGHTART STUDIO PTE LTD LIGHTING GARDEN LIGHTS ARCADE & TRADING LIGHTS N SHOWER PTE LTD LIGHTWAY ELECTRIC LITE FUSION LITE LAB PTE LTD LUCKY KHOON BATHROOM STUDIO PTE LTD LUCKY STORE LUMIARTE PTE LTD LUMINOR LIGHTING PTE LTD LUXURY BATH & LIGHTING PTE LTD LYE TRADING PTE LTD MAISONDEMOOD MAJULAH ELECTRICAL TRDG P/L M-FLOW PLUMBING TRADING MOD LIGHTING MODERN LIGHTING CONCEPTS MOON ZENT BATHROOM & KITCHEN SANITARY MOUNTAIN ELECTRIC MY SHOWROOM PTE LTD MY SHOWROOM PTE LTD NATIONAL ELECTRICAL TRADERS NEW CITY ELECTRICAL TRADING NEW IDEAL BATHROOM PRODUCTS NEW MARINE ELECTRIC TRADING PTE LTD NEW TAI WAH ELECTRIC TRADING PTE LTD NEW VISION ELECTRONICS PTE LTD NEW WORLD LIGHTING PTE LTD NUEVA EMPIRE PTE LTD NUEVA PTE LTD NUMBER ONE LIGHTING OSK LIGHTING PARISILK ELECT & COMPUTERS P/L (BEDOK CENTRAL)) PARISILK ELECT & COMPUTERS P/L (HOLLAND VILLAGE) PARISILK ELECT & COMPUTERS P/L (SEMBAWANG) PAVILION LIGHTING PTE LTD PREMIER LIGHTING CENTRE PRIMA LIGHTING CENTRE RAYMOND LIGHTING HOUSE FANS & HARDWARE RICHIE ASIA PTE LTD ROYAL FANCO RUI XIA STORE SANIQOU PTE LTD SCARLET ACE PTE LTD SG LIGHTING OUTLET PTE LTD SILVER KITCHEN & BATH SILVER LIGHTING HOUSE SKIES LINK ENGINEERING PTE LTD SKY CREATION MARKETING PTE LTD SKY D LIGHITNG STAR LIGHTING STARLIGHT ELECTRIC PTE LTD STRASS LIGHTING N FURNISHINGS STROM TECHNOLOGIES T.S. YONG TRADING TAI YONG ELECTRIC CO. TELLUS MARINE ENGINEERING PTE LTD TEO SENG ELECTRIC & PLUMBING THE SOUTHBRIDGE HOTEL PTE LTD THOMSON LIGHTING PTE LTD TLC LED & LIGHTING LLP TRADENI WHISTLER PTE LTD TRENDS HOME ELECTRICAL PTE LTD TRIMEGA TRISI DESIGN & CONSTRUCTION TRUST HIM TUNG KUANG TRADING & REFRIGERATOR SERVICE U-HOME HARDWARE TRADING PTE LTD UNIVERSAL UNION ENTEPRRISE P/L URBAN LIGHTING & ELECTRICAL U-VEE LIGHTINGS VCS LIGHTING GALLERIA VENICE OF ITALY TRADING VERDE LIGHT VIVA LIGHTZ PTE LTD VIVA NUEVA PTE LTD WINCO ELECTRICAL & SANITARY CONTRACTOR WINCO VENTURE PTE LTD WOODLANDS DOMESTIC ELECTRIC P/L X-CLUSIVE LIVING DESIGN & BUILD PTE LTD YEE TAT LIGHTING ELECTRICAL ENTERPRISE YUFA ELECTRICAL ZENTERRA INTERNATIONAL
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